Ponderosa Tempe/Mesa - Full-Time AM Receptionist

Sonoran Roots-posted 20 days ago
Full-time • Entry Level
Onsite • Mesa, AZ
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The Full-Time Receptionist is the first impression of Ponderosa and must be an ambassador for Ponderosa customer service standards and company culture. Dispensary Receptionist's welcome visitors and patients by warmly greeting them, in person or on the telephone; check the patient's state allowance with Arizona Department of Health Services Verification System, and answer or direct inquiries through proper channels when needed. Additionally, the Receptionist will support the leadership team and budtenders with data-entry tasks such as updating available products and menus.

  • Greet and welcome visitors and patients warmly, whether in person or over the phone.
  • Verify patient eligibility using the Arizona Department of Health Services Verification System.
  • Direct and check-in customers following State compliance and Point of Sale System procedures.
  • Handle inquiries or direct them to the appropriate channels as necessary.
  • Monitor the lobby and waiting room to maintain a safe, clean, and professional environment.
  • Receive and distribute all incoming deliveries to the designated locations.
  • Maintain an organized workspace and pay attention to details.
  • Update and manage current product menus and listings.
  • Ensure compliance with the management of patient records and materials containing personally identifiable information.
  • Perform additional duties as assigned by management.
  • 1+ years of retail experience, preferably in a cannabis dispensary or related industry.
  • Provide welcoming greetings to all customers entering the lobby, addressing their needs by answering questions and guiding them to appropriate areas.
  • Attention to detail and ability and willingness to follow instructions
  • Capable of sitting for extended periods.
  • Maintain reliable attendance.
  • Quick to learn and open to coaching, with flexibility in handling various work tasks.
  • Possess excellent organizational skills and a keen eye for detail.
  • Able to accommodate a flexible schedule.
  • Perform effectively in a fast-paced and occasionally stressful environment.
  • Strong communication skills
  • Ability to lift 50+ pounds as needed.
  • Must be 21+ years old.
  • Reliable attendance and communication - show up to work when you say you will and do what you say you will do.
  • Criminal background checks will be performed; most marijuana-related crimes will not negatively impact an application.
  • Reliable transportation.
  • Must obtain and maintain an AZDHS Facility Agent Card to start work.
  • Experience in the cannabis industry (formal or informal)
  • Knowledge of MS Excel
  • High school diploma or GED.
  • Cannabis-related education.
  • Company-paid health insurance.
  • Annual performance and pay review.
  • Year-end bonus eligibility.
  • Monthly rewards points for free products at Ponderosa Dispensary, so you can sample what you are helping to promote.
  • Employee discount (25%) at Ponderosa Dispensary.
  • Accrued paid time off (PTO) policy.
  • Employee Referral Bonus - $250 if you refer someone who gets hired!! (conditions apply).
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