Comcast-posted 4 months ago
Full-time • Mid Level
Philadelphia, PA
Telecommunications

We're a passionate, collaborative team building Celestial Customer Space—a cutting-edge platform that leverages AI to help Comcast employees better serve millions of customers each month. This multi-channel tool supports chat and voice agents in call centers, front-line workers in retail stores, and technicians in the field. Built with a .NET backend and ReactJS frontend, the application uses real-time technologies to proactively suggest actions and provide agentic tasks that help resolve customer needs efficiently and effectively. Our team is deeply integrated with product and business stakeholders, working in a highly collaborative and supportive environment. We value creativity, trust, and a shared drive to build meaningful software that makes a real impact. If you're excited about applying AI and LLMs to real-world problems—without the hype—and want to build cool, customer-focused solutions, we'd love to have you join us.

  • Contribute to both front-end and backend development of Celestial Customer Space
  • Collaborate with cross-functional teams to integrate existing tools and optimize user experiences
  • Build scalable, maintainable, and high-performance features using modern web technologies
  • Apply AI-powered development tools like GitHub Copilot to accelerate productivity and improve code quality
  • Participate in design discussions, code reviews, and agile ceremonies
  • Help shape the future of customer experience at Comcast
  • 2+ years of hands-on experience in full-stack software development
  • Solid understanding of web technology concepts and practical application
  • Experience with modern JavaScript frameworks (ReactJS preferred, but AngularJS or Vue are also great)
  • Backend development experience (preferably .NET or Java)
  • Familiarity with RESTful APIs and microservices architecture
  • Comfort using AI-enabled productivity tools like GitHub Copilot
  • Strong communication and collaboration skills
  • A passion for learning, ownership, and delivering impactful solutions
  • Experience working with real-time systems or agentic task flows
  • Exposure to cloud-native development and deployment practices
  • Familiarity with integrating third-party tools and services into enterprise platforms
  • An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality
  • Support physically, financially and emotionally through the big milestones and in your everyday life
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