Full Stack Conversational Designer

Gordon Food Service•Wyoming, MI

49d•Hybrid

About The Position

The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, and content creation for chatbot & voice experiences, leveraging large language models (LLMs) to craft engaging and effective interactions. Works closely with the product management team to ensure that we are building the right things at the right time. Responsible for understanding the market and both internal and external customer needs. Keeps quality at the forefront of the team's efforts and collaborates with people from business and technical backgrounds daily.

Requirements

Bachelor's Degree in Information Technology, Business Administration or related field required
2+ years of business or systems analysis experience preferred
1+ years of using lean and/or agile approaches to develop solutions preferred
Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus
Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs
Able to decompose complex features into user stories that can be completed in a few days
Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface
Able to negotiate with business and technical colleagues at several levels in the organization
Familiar with different interactions on desktop, tablet, and mobile devices
Self-directed and takes initiative to solve problems in a collaborative and time effective manner
Has a sharp eye for detail and excellent organization skills
Ability to adapt deliverables and plans as priorities shift
Ability to juggle multiple initiatives in a dynamic, highly collaborative environment
User Acceptance Testing experience
Conversation Design
AI Training

Nice To Haves

Leading SAFe (SA), SAFe for Teams (SP)or SAFe Product Owner/Product Manager (PO/PM) Conversational Design, Prompt Engineer Certification preferred
Conversational Design Certified preferred
AI Training preferred
Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred
Experience using the Scaled Agile Framework (SAFe) is preferred
SAFe Product Owner/Product Manager certification is preferred
Understanding of user centered design principles is a plus
Understanding behavior-driven development is a plus
Experience creating charts and graphs in Excel or Google sheets to show trends

Responsibilities

Execute along the entire design process from strategy to research to final UI, and when appropriate even code
Anticipate customer intent so interaction with the virtual agent is as smooth and positive of an experience as possible
Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience
Turn data into understanding; using the analytics and insight from data to improve conversational flows
Turn knowledge or complex business process into a natural conversation
Structure conversations (flows)
Research to understand how people talk and what their needs our, specific to our bots
Study different ways that users ask for things or express the same idea
Write and test sample dialogues to inform design of conversational experiences
Build and integrate Dialogflow agents to power intuitive, user-centered conversations
Create best practices for conversational experiences
Turns words into resonating dialog
Adding tone of voice and personality(persona) to the conversations
Apply psychology- understanding the human centric part of the conversation
Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.
Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction.
Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work.
Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products.
Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives.
Performs other duties as assigned.
Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.
Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices.