Full Stack AI Software Engineer

Freshworks•San Mateo, CA

2d•$216,000 - $283,000•Hybrid

About The Position

We are looking for a Full Stack AI Engineer to build intelligent, scalable, and user-centric product experiences across our B2B SaaS platform. In this role, you will work across the stack frontend, backend, and AI/ML-powered services to ship features that embed intelligence directly into workflows. You will have a primary area of strength (frontend or backend) while being comfortable contributing across layers as needed. This role is ideal for engineers who enjoy turning data and models into real product outcomes, not just experiments.

Requirements

5–8 years of professional software engineering experience
Strong experience in full stack development, with depth in both:
Frontend: React, TypeScript, modern UI frameworks, or
Backend: Java, Python, Node.js, REST/gRPC, distributed systems
Solid understanding of system design, data models, and API contracts
Experience working with cloud platforms (AWS, GCP, or Azure)
Hands-on experience integrating AI/ML models into production applications
Practical experience with LLMs (e.g., prompt engineering, RAG patterns, evaluation, cost/performance tradeoffs)
Familiarity with ML concepts such as embeddings, classification, ranking, or prediction (deep research background not required)
Product-oriented mindset focused on user impact, not just technical elegance
Comfortable operating in ambiguous problem spaces and iterating toward solutions
Strong communication skills and ability to work effectively in cross-functional teams
Willingness to learn and adapt as AI technologies and product needs evolve

Nice To Haves

Experience in B2B SaaS products with scale (multi-tenant, enterprise, or global users)
Exposure to observability, model monitoring, and AI safety/guardrails
Experience working in agile product teams shipping frequently to production

Responsibilities

Design, build, and maintain end-to-end product features across frontend, backend, and AI services
Develop AI-powered capabilities such as recommendations, automation, summarization, classification, or decision support
Integrate LLMs and ML models into production systems with attention to performance, reliability, and cost
Build and consume well-designed APIs and services that support scalable AI workflows
Collaborate closely with Product Managers, Designers, and Data/ML partners to translate business problems into technical solutions
Ensure high code quality through testing, reviews, and adherence to engineering best practices
Debug and resolve complex issues across the stack, including data, model behavior, and user experience
Contribute to improving engineering standards, tooling, and developer experience within the team

Benefits

Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.

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