Full-Service Claim Estimator

Paul Davis • Jacksonville, FL

105d • Hybrid

About The Position

Join Our National Team as a Full-Service Claim Estimator! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a Full-Service Claim Estimator. In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Estimator is to complete estimates and documentation on behalf of franchise locations through a centralized, remote estimating program. These estimates will be delivered based on Service Level Compliance to carrier guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will assist with support of the department and network during a catastrophe event.

Requirements

• High school diploma or GED.
• Bachelor's degree or equivalent experience in insurance claims or related field.
• One plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry.
• Two plus years' experience with contracting and/or fieldwork for a given trade.

Nice To Haves

• Experience serving in a customer service role.
• Five plus years' experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.

Responsibilities

• Complete preliminary estimates, final invoices, support revisions, and supplement creation through accurate and timely estimating practices using technology platforms such as XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
• Ensure accuracy of work is measured by estimate reinspections.
• Ensure timeliness of work is measured by automated reporting between documented events.
• Focus on efficient remote estimation leveraging subject matter expertise and franchise-provided documentation and commentary for specific job types including water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction.
• Create estimates utilizing knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements.
• Serve as a flex estimator to support the daily demands of estimate uploads.
• Communicate through inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications.
• Coach franchises on opportunities to improve their estimating and documentation performance.
• Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.
• Provide assistance to franchises on estimating requirements and claim expectations based on carrier guidelines.
• Support technical claim inquiries across the estimating/claim management platforms.
• Assist in the onboarding process of new team members and those in new positions.
• Support the franchise network and carrier partners to improve scorecard performance.
• Perform other duties as assigned.

Benefits

• Flexible work from home options available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees