FULL ARCH DENTAL PATIENT CARE ADMINISTRATOR

Catalis Dental Lab Partners • Tempe, AZ

16d • Onsite

About The Position

The Full Arch Dental Patient Care Administrator is responsible for ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. This role serves as the bridge between oral healthcare providers and the internal dental lab team, focusing on high-quality product lifecycle management and customer satisfaction.

Requirements

• Digital Workflow: Working knowledge of digital dentistry: ALL-ON-X Full-Arch restoration processes, digital impressions, intraoral scans, photogrammetry, CAD/CAM technology, and guided surgery.
• Technical Skills: Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.
• Communication: Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.
• Organizational Abilities: Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.
• Problem-solving: Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
• Customer Service Orientation: Dedicated to providing a positive and professional experience for all stakeholders.

Responsibilities

• Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.
• Track and report the status of cases at each stage within the lab using internal systems and protocols.
• Efficiently operate and manage case tracking through Magic Touch software.
• Maintain accurate digital records of case progress and dentist/surgeon interactions.
• Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.
• Provide technical support and training to ensure optimal use of the portal.
• Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.
• Proactively identify and resolve potential bottlenecks or issues in the production pipeline.
• Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.
• Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.

Benefits

• Competitive salary with growth opportunities.
• Full benefits package to include health, dental, vision, life coverage and paid time off
• 401(k) with employer match
• A supportive and innovative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed