Fulfillment Technician

Sherwin-Williams•Minneapolis, MN

15h

About The Position

The Marketing Color Library Associate supports the Marketing team by ensuring accurate, timely processing of coil and extrusion sample requests, maintaining organized and reliable sample inventory systems, and enabling strong communication between Marketing, Color, and Lab teams. This role helps ensure customers receive correct, high-quality samples quickly - directly impacting our brand experience and customer satisfaction. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Requirements

FORMAL EDUCATION: Required: HS Diploma or equivilant
KNOWLEDGE & EXPERIENCE: Required: At least 1 year of customer service or inside/outside sales experience
Experience supporting customer-facing teams (Sales, Marketing, Customer Service)
Strong attention to detail with ability to manage many small tasks accurately
Comfortable working in fast paced, deadline-driven environments
Must demonstrate strong customer-service skills, including responsiveness, clarity and attention to detail when providing updates or coordinating sample needs

Nice To Haves

Preferred: Bachelor’s degree in Business , Library Science, Operations, or a related field.
Preferred: Experience in color science, coatings, or manufacturing industries

Responsibilities

Ensure all tests are completed and results meet all specifications before going to the next production process for samples
Enter all batch data into the electronic batch records system
Generate appropriate paperwork as needed per customer specifications
Gather and send customer samples as required
Utilize appropriate computer systems to ensure effective testing of products
Determine disposition of non-compliant finished goods
Place non-conforming samples on hold as needed
Maintain sample inventory levels
Identify and communicate sample issues/delays to other departments as needed
Create, maintain, and update standard operating procedures for Quality Department to meet ISO requirements
Process sample transactions accurately and consistent with policies and procedures
Maintain precise work order files and formulas
Assist in training of other library associates as needed
Must be able to communicate professionally with customer and internal partners regarding sample requests, timelines, and issue resolution, both verbally and in writing
Perform other duties as assigned