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The Fulfillment Team Lead will be responsible for serving as a subject matter expert, training specialist, and point of escalation for the Shipping, Quality Assurance and Download/Key Injection teams. Key responsibilities include ensuring productivity goals are met and providing leadership and training to staff. Other duties include but are not limited to serving as a backup for other functional areas when needed. The schedule for this role is Monday - Friday, 9:30am - 6:00pm with occasional Saturday hours.