Fulfillment Support Supervisor, Full Time - Norwalk

About the position

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way. As the Fulfillment Supervisor you are the player/peer-leader who will help direct a shared team of colleagues who are responsible for the completion of daily fulfillment tasks. The supervisor sets high standards and motivates the team to meet objectives that augment the customer’s experience by ensuring that all packages are sent out in pristine condition and perform other duties as assigned.

Responsibilities

• Train and lead all colleagues to pick and pack orders, including buy online pickup in store and same day delivery (BOPS & SDD) within established time standards
• Spend 50% of your time as an active member modeling packing behaviors while providing regular feedback to colleagues
• Allocate 25% of your time to supervising through teaching, prioritization, task management, and allocation of resources
• Recognize performance above standard and celebrate with the individual and the team
• Promote an open door to welcome concerns from coworkers from all levels and positions
• Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale’s culture
• Partner with other store leaders to ensure successful execution of shared functions and expectations
• Utilize workload projection tools and forecasts daily to plan workload completion in advance, and plan movement of staff to concentrate on the fulfillment velocity
• Achieve company compliance standards in all fulfillment metrics including Fill Rates, Ship Speed, Ready on Time, and NPS – Packed with thought and care
• Ensure a clean, well-maintained and safe environment by following all fulfillment processing standards and maintenance of all applicable equipment
• Embrace and be proficient with technology – is the key instore subject matter expert for all fulfillment related applications, devices, and functions
• Execute all fulfillment related audit standards
• Appropriately schedule self and staff to stay within workload hours
• Serve as the key owner and driver of the store NPS question 'order packed with thought and care'
• Spend significantly outsized time in the packing area to both model and oversee behaviors that drive packing quality above all else
• Ensure that 25% of their time is spent reviewing and auditing outgoing packages to ensure and validate that all orders leaving the store are packed to the highest standard. Redirects team when expectations are not met.
• Promote sensitivity to diversity and Bloomingdale’s commitment to an environment free of hostility, harassment, or discrimination of any kind
• Actively participate in weekly Workload Planning meeting/Big Day Strategy development
• Develop collaborative relationships with the store leadership team, understanding and delivering on all store goals and plans
• Develop training for selling colleagues on key aspects of in-store fulfillment to ensure that the selling population is appropriately picking their store designated proportion of pick

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Equal opportunity employer, committed to a diverse and inclusive work environment.