Fulfillment Supervisor

The Bernard Group Inc•Shakopee, MN

2d•$56,000 - $66,000•Onsite

About The Position

The Fulfillment Supervisor is responsible for mentoring and coaching employees within the Fulfillment department while ensuring efficient workflow, high quality standards, and a safe work environment. This is a working supervisory role, meaning this individual will lead the team while also performing fulfillment tasks and supporting production needs. This role focuses on training employees on fulfillment processes, improving workflow efficiencies, and ensuring all orders are completed accurately and on time. The Fulfillment Supervisor partners closely with managers, project managers, customer service representatives, and other departments to ensure each job meets customer specifications and quality expectations before shipment.

Requirements

a High school diploma, GED, or equivalent work experience required
previous experience working in a Fulfillment or Distribution Center environment
a minimum of one year of experience leading people or processes
able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
willing to admit when you make a mistake (it happens to the best of us)
fiercely loyal to both our customers and team
trustworthy, reliable, and easy to get along with
enthusiastic and eager to take on new challenges
adaptable and willing to wear whatever hat gets the job done

Nice To Haves

strong communication skills and the ability to work effectively with employees across multiple departments
excellent attention to detail and commitment to quality
the ability to adapt quickly in a fast-paced production environment and guide others through change
experience operating forklifts or powered lift equipment
a collaborative leadership style with the ability to coach and mentor team members
OSHA 10-Hour certification preferred

Responsibilities

partner with managers and shift leadership to prioritize work and direct department workflow
train and coach team members on efficient fulfillment set-up and process flow
monitor and maintain quality standards, ensuring the final quality check is completed before shipment
support a safe work environment with a goal of zero OSHA recordables
monitor departmental processes to ensure assembly integrity and process consistency
maintain appropriate supply levels to support production requirements
monitor work orders, receipts, and issues to ensure production accuracy
communicate effectively with the production floor and represent company policies when needed
maintain training documentation and skills matrices while helping team members develop new skills
assist the Fulfillment Manager with headcount planning based on workload and production volume
identify opportunities for continuous improvement in efficiency, productivity, and material flow
collaborate with cross-functional teams to improve inbound and outbound material movement
troubleshoot production challenges to maintain productivity and quality standards
receive, process, and store inbound inventory
dispatch fulfillment picking orders and coordinate shipment preparation
ensure work areas remain clean, organized, and safe
operate forklifts and other powered lift equipment as needed
perform additional projects and duties as requested by management