Fulfillment Strategy and Services Manager

Quality Bicycle Products•Bloomington, MN

36d•Hybrid

About The Position

We're seeking candidates in the Twin Cities Metro area with the ability to work onsite as needed at the Bloomington Q-Central office in this hybrid role. Position Summary The Fulfillment Strategy & Services Manager (FSSM) leads and executes QBP’s Fulfillment strategy, including management of Retail Fulfillment Services, Supplier Fulfillment Services and Supplier Consignment programs. This role is responsible for executing E-Commerce and partner-led fulfillment strategies that drive revenue growth, service adoption and profitability across retailer and supplier channels. Key responsibilities include performance management, development of service models and go-to-market materials, external partner enablement and prioritization of technical and process capabilities. The ideal candidate possesses an innate drive for business development, a deep understanding of current E-Commerce trends, fluency in modern connectivity protocols, and experience with the operational requirements of third-party and indirect fulfillment.

Requirements

4+ years managing direct and indirect Ecommerce, 3rd-party fulfillment, or related business.
2+ years managing direct reports.
Fluency in technical requirements, benefits, shortcomings and relevance of modern digital connectivity protocols (API, EDI, EFT, etc), with demonstrated proficiency in their application.
Experience developing and managing performance via data and dashboards; ability to communicate insights through data visualization tools.
Demonstrated efficacy through written and verbal communication.
Proficiency in both virtual and in-person presentation.
Ability to manage and negotiate diverse partners and service customers’ needs, capabilities and priorities.
Domestic and International Travel Ability to travel domestically and internationally 2 or more times a year which includes flying by plane and driving a motor vehicle. Must possess a valid US Passport and driver’s license and fulfill the requirementsâ¯of being a QBP Approved Driver.
Physical Requirements Ability to perform work on a phone and computer extensively.

Nice To Haves

Direct Cycling and/or Outdoor Industry experience strongly preferred.
Knowledge of, experience with, or passion for cycling a plus.
Demonstrated fluency in PowerBI.

Responsibilities

Lead QBP’s Fulfillment Strategy and Services (60%)
Establish and drive revenue growth and service profitability goals in support of annual business objectives.
Oversee Retailer Fulfillment Services (RFS) program, including its promotion to Retailers; collaborate with Customer Loyalty and Promotion Strategy Manager to enhance B2B promotion impact through fulfillment channels.
Spearhead organizational understanding of evolving customer, supplier and partner requirements tied to QBP’s fulfillment services and related functional capabilities.
Educate internal stakeholders on fulfillment service terminology and scope, distinguishing included service models from related business activities (e.g. Owned Brand D2C).
Serve as primary point of contact for customer-facing sales and service teams on Retail Fulfillment Services, Supplier Fulfillment Services and Supplier Consignment.
Develop and maintain QBP’s Retailer and Supplier Fulfillment playbooks and pitch decks.
Establish and lead service implementation and review processes to evaluate performance by both QBP and Retailer or Brand partners; educate partners on roles and responsibilities for each type of fulfillment business relationship.
Partner with Category Business Managers to deliver a compelling assortment for retailers, aligned with their chosen sales channels.
Manage brand-relevant assortment plans within Supplier Fulfillment Services that support partner go-to-market strategies while mitigating QBP’s financial risk.
Partner with Customer Service, Sales Ops and DCAT teams to anticipate, address, and resolve process and/or operational hurdles related to QBP’s Fulfillment services.
Cultivate fulfillment partner relationships to drive revenue growth through fulfillment; understand partners’ capabilities, how they compliment QBP’s fulfillment business and define their roles and responsibilities in collaboration (e.g. Workstand, Masterlinq, Frengee, etc.).
Manage fulfillment partner relationships and serve as primary point of contact for internal stakeholder related to these partners’ functions.
Develop QBP’s Future Fulfillment Capabilities (40%)
Lead adaptation of QBP’s wholesale distribution system to scale QBP’s consumer fulfillment for partnered Retailers, and of Brands for their chosen channels.
Identify, prioritize and lead implementation of new processes, procedures, capabilities and efficiencies to support distinct order profiles and sales channels as part of QBP’s consumer fulfillment business.
Define, scope and prioritize technical development required to sustain and grow QBP’s Retail Fulfillment Services (RFS), Supplier Fulfillment Services (SFS) and Supplier Consignment.
Partner with Digital Content and Retailer Technology teams to elevate QBP’s consumer-centric product content and its marketability through our Content Licensing Service (CLS).
Cultivate a business development pipeline of retailers, brands and service partners representing greatest revenue generating opportunity.
Provide leadership and mentorship for future team members as fulfillment operations expand.