Fulfillment Specialist I

Shane Co.•Greenwood Village, CO

11h•$21 - $25•Onsite

About The Position

Overview The Fulfillment Specialist is responsible for the on-time and accurate delivery of orders to our customers. This role is critical to the success of our growing Digital business and requires a high attention-to-detail and a process-oriented mindset. Responsibilities Assist the eStore Fulfillment team by serving as a versatile team member. Assist with receiving daily shipments from FedEx, USPS, and BRINKS. Accurately and efficiently process all merchandise, service, and information transactions in a timely, organized, and efficient manner. Execute fulfillment operations in accordance with established Company guidelines: Receiving Merchandise Picking merchandise Styling merchandise into the appropriate presentation box. Processing orders through SAP to ensure proper settlement and customer notifications. Packing FedEx boxes with prepared merchandise Ensuring packages are prepped and ready for FedEx pick-up each day. Ensure the proper processing, including writing up shop work, of all orders outside of the standard online order: CSC orders Layaway orders Special orders Participate in proper inventory management and care daily to ensure clean monthly inventories. Bin Audits Layaway Audits Ensure fulfillment stations are stocked with appropriate items including jewelry presentation boxes, office supplies, necessary packing materials, etc. Participate in picking multi-line and shop work required orders in a support capacity. Excellent and detailed communication to leadership of any and all delays on orders/concerns. Excellent and detailed communication with the sales team on customer orders when needed. Ensure that all additional notes for online orders are reviewed and applied correctly and timely for all orders daily. Maintain proficiency in all roles related to the fulfillment area. Responsible for performing any other duties or functions that are requested by the appropriate Management/Company personnel. Qualifications Must have 1+ years of fulfillment experience or other relevant work environment. Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level. Ability to type, use basic computer software/applications, SAP experience a plus. Possess excellent manual dexterity with small items. Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency. Demonstrated ability to be flexible and adaptable to various situations. Proven ability to collaborate with other member(s) of team. eCommerce experience preferred. Behavioral Characteristics Focused; can concentrate on the task at hand for sustained periods. Consistently and patiently thorough. Works at a consistent pace in an environment that can sometimes be very fast paced. Comfortable with familiar processes and environments. Follows well-established plans. Attentive to, careful and accurate with the details involved in a job. Detail-oriented. Enjoys work which is of high quality. Works autonomously in area of expertise. Work Environment This role is on-site as part of the Home Office team. The primary environment for this role is an open office and considerable business is conducted using computer technology. This is a fulfillment and shipping environment which requires the ability to lift and carry packages up to 20lbs. Why Work for Shane Co.? Why Work for Shane Co.? Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer: Compensation and Recognition: We offer a competitive base rate and an opportunity for a yearly bonus. Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being. Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities. Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally. Employee Discount: Enjoy a generous store and online discount, available for you and your family members. Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you! Base Pay range for this role is $21 - $25/hr. Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.  Home office base pay ranges are based on the Denver market. We target most new hire offers toward the lower end of the listed range, but more demonstrated experience, knowledge and skills may result in a higher starting rate. Beyond Base Pay: Home office positions are eligible for consideration for an annual bonus, based on total company performance. Amounts vary by role and are based on a percentage of eligible earnings for the fiscal year. Employer will not sponsor visa or work authorization.

Requirements

Must have 1+ years of fulfillment experience or other relevant work environment.
Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level.
Ability to type, use basic computer software/applications, SAP experience a plus.
Possess excellent manual dexterity with small items.
Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency.
Demonstrated ability to be flexible and adaptable to various situations.
Proven ability to collaborate with other member(s) of team.

Nice To Haves

eCommerce experience preferred.

Responsibilities

Assist the eStore Fulfillment team by serving as a versatile team member.
Assist with receiving daily shipments from FedEx, USPS, and BRINKS.
Accurately and efficiently process all merchandise, service, and information transactions in a timely, organized, and efficient manner.
Execute fulfillment operations in accordance with established Company guidelines: Receiving Merchandise Picking merchandise Styling merchandise into the appropriate presentation box. Processing orders through SAP to ensure proper settlement and customer notifications. Packing FedEx boxes with prepared merchandise Ensuring packages are prepped and ready for FedEx pick-up each day.
Ensure the proper processing, including writing up shop work, of all orders outside of the standard online order: CSC orders Layaway orders Special orders
Participate in proper inventory management and care daily to ensure clean monthly inventories. Bin Audits Layaway Audits
Ensure fulfillment stations are stocked with appropriate items including jewelry presentation boxes, office supplies, necessary packing materials, etc.
Participate in picking multi-line and shop work required orders in a support capacity.
Excellent and detailed communication to leadership of any and all delays on orders/concerns.
Excellent and detailed communication with the sales team on customer orders when needed.
Ensure that all additional notes for online orders are reviewed and applied correctly and timely for all orders daily.
Maintain proficiency in all roles related to the fulfillment area.
Responsible for performing any other duties or functions that are requested by the appropriate Management/Company personnel.

Benefits

We offer a competitive base rate and an opportunity for a yearly bonus.
You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day.
We value holidays and are closed on major ones.
Plus, you receive a float day and paid volunteer day annually.
We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.
In times of major illness, you can earn time off at full pay for self or family care.
You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.
Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts.
You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance.
We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.
Enjoy a generous store and online discount, available for you and your family members.