Fulfillment Planner

Forma Brands LLC • Los Angeles, CA

7m

About The Position

FORMA is a family of brands leading what’s next in beauty. FORMA leverages global product development, regulatory, and supply chain capabilities, and a prolific influencer network to celebrate, support, and seek out those changing the through highly differentiated beauty brands. We’re committed to creating a more beautiful tomorrow—we are FORMA.

Fulfillment Planner will support the order management process for wholesale customer accounts. This highly collaborative role will work with cross-functional partners to ensure the timely fulfillment and delivery of customer orders, to achieve monthly revenue targets and fill rate objectives.

Requirements

• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Strong written and verbal communication skills
• Ability to learn quickly and adapt in a fast-paced environment with minimal supervision.
• Strong organizational skills, problem-solving, and cross-functional collaboration skills.
• Background in wholesale customer service, fulfillment, or operations; Beauty, Apparel, or related consumer goods industries.
• Experience working with ERP systems (NetSuite preferred)

Responsibilities

• Process EDI and manual orders, perform detailed sales order reviews and analysis, and communicate confirmations, recaps, and any order impacts to relevant stakeholders.
• Systematically allocate inventory to customer orders for release to DC for downstream operations (pick, pack, ship)
• Collaborate closely with Account Managers and Wholesale Customers to ensure high service and transparency in communication.
• Ensure accurate and timely processing of EDI transactions (including 860, 855, and 856 documents) in alignment with customer compliance requirements.
• Support shipment execution by coordinating with DC and transportation partners to meet customer requirements and delivery expectations.
• Serve as the primary liaison between DC and internal business teams to resolve order-related inquiries
• Support the resolution of customer claims, shortages, chargebacks, and returns, identifying recurring trends and escalating as appropriate.
• Proactively troubleshoot fulfillment constraints and implement solutions to minimize service disruptions
• Perform other duties as required.
• Participate in cross-functional meetings with partners to align product allocations, inventory flow, and monthly revenue targets
• Maintain weekly sales reporting data on shared database
• Prepare and distribute recurring reports related to sales performance, backorders, and chargebacks.
• Provide input in developing process improvements to enhance service levels and increase efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed