Fulfillment Order Administrator (Part-Time)

AEM

25d•$45,000 - $60,000•Onsite

About The Position

AEM (Advanced Environmental Monitoring) is the global leader in innovative mission critical weather, wildfire and water monitoring and intelligence solutions. We aim to be the world’s essential source for environmental insights – enabling decisive action and positive outcomes for our customers and their constituents. Our family of innovators offers world-class hydrometeorological technologies and services, including sensors, dataloggers, telemetry, and advanced analytics and software. Our technology and services empower the communities and organizations to survive – and thrive – in the face of escalating environmental risks. AEM is looking for a Fulfillment Order Administrator to handle a wide range of customer service needs. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Requirements

High school diploma or equivalent required
Proficient in operating multi-line telephone systems
Familiar with customer relationship management (CRM) platforms and best practices
Familiar with Enterprise Resource Planning management Systems (ERP)
Highly self-motivated, exceptionally organized, and capable of working independently
Demonstrates outstanding customer service with a proactive, solutions-oriented mindset
Strong written and verbal communication skills
Intermediate-level skills in Microsoft Office applications (Word, Excel, Outlook, etc.)
Skilled in prioritizing tasks effectively in a fast-paced environment
Enthusiastic about engaging with both internal teams and external clients
This is an on-site role requiring regular daily attendance Monday-Friday at our office in Victoria, British Columbia
Must be eligible to work in Cana without company sponsorship, now or in the future, for employment-based work authorization.

Responsibilities

Primary Point of Contact for a specific AEM product line
Account Management: Maintain and update customer account records with accuracy and confidentiality
Inbound Support: Respond to incoming calls and emails to troubleshoot a wide range of inquiries including product orders, functionality, shipping costs, and repair needs
Customer Assistance: Provide detailed information on pricing, product availability, order tracking, distributor referrals, and reseller transactions
Order Processing: Handle domestic and international purchase orders received via email
Order Monitoring: Review open orders and proactively communicate delays or updates to customers and Internal AEM personnel
Order Follow-Up: Address and resolve customer inquiries and requests, both internal and external
Order Fulfillment: Fulfill orders as required, including Picking, Packing, Weighing and Shipping Orders.
Team Collaboration: Participate in team meetings, company-wide gatherings, and special events as needed

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