Fulfillment Operations Team Leader

Target • New Hartford, NY

382d • $48,880 - $83,096

About The Position

The Fulfillment Operations Team Leader at Target is responsible for leading a team that ensures efficient and effective fulfillment operations, delivering a consistent experience for guests. This role involves managing daily workloads, driving fulfillment goals, and fostering a culture of guest service and operational excellence. The Team Leader will also focus on team development, process improvements, and maintaining safety and compliance standards.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude
• Effective communication skills

Nice To Haves

• Previous experience in a leadership role
• Familiarity with retail operations and guest service
• Ability to analyze data and make informed decisions

Responsibilities

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL
• Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards
• Review all fulfillment reporting to identify gaps and develop a plan to resolve
• With direction from your ETL, create intra-day workload optimization plans for your team
• Be an expert of operations, accuracy, process and efficiency
• Enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
• Support your ETL in leading team onboarding and learning
• Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL
• Close knowledge and skill gaps through training and experiences
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)
• Ensure supplies are ordered timely and stocked
• If applicable, as a key carrier, follow all safe and secure training and processes
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
• Address store needs (emergency, regulatory visits, etc.)
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance
• 401(k) plan
• Employee discount
• Short term and long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees