Fulfillment Operations Team Leader

Target • Powell, OH

101d • $22 - $37

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of guest service fundamentals and experience building a guest first culture on your team. Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies. Planning department(s) daily/weekly workload to support business priorities and deliver sales goals. Process improvements and workload efficiency. Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals.
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• Create daily plans for your team.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team.
• Support your leader in their onboarding.
• Establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations.
• Close any training gaps through coaching conversations.
• Work a flexible work schedule that aligns to guest and business needs.
• Ensure supplies are ordered timely and stocked.
• Demonstrate inclusivity by valuing diverse voices and approaches.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors.
• Support merchandise protection strategies across the total store.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
• Model creating a welcoming experience by greeting guests.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Industry: General Merchandise Retailers
• Education Level: High school or GED