Fulfillment Operations Team Leader

About the position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of guest service fundamentals, retail business fundamentals, planning department workload, process improvements, and leading a team of hourly team members. No two days are ever the same, but a typical day will most likely include responsibilities such as demonstrating a service culture, leading your team to drive fulfillment goals, utilizing workload planning tools, reviewing fulfillment reporting, creating daily plans, and ensuring efficient delivery to guests.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Lead your team and drive fulfillment goals.
• Utilize workload planning tools to ensure your team completes all scheduled workload.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• Create daily plans for your team.
• Be an expert of operations, accuracy, process, and efficiency.
• Enable efficient delivery to guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions.
• Establish clear goals around quality, accuracy, and timeliness.
• Ensure supplies are ordered timely and stocked.
• Follow all safe and secure training and processes as a key carrier.
• Demonstrate inclusivity by valuing diverse voices and approaches.
• Lead and demonstrate a culture of ethical conduct, safety, and compliance.
• Model the execution of physical security processes.
• Support guest services such as back-up cashier, order pick up, and Drive up.
• Create a welcoming experience by greeting guests.
• Address all store emergency and compliance needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and team members.
• Effective communication skills.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.