Fulfillment Operations Team Leader

About the position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of guest service fundamentals and experience building a guest first culture on your team, retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies, planning department(s) daily/weekly workload to support business priorities and deliver sales goals, process improvements and workload efficiency, and leading a team of hourly team members including skills in interviewing, developing, coaching, evaluating, and retaining talent.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Lead your team and drive fulfillment goals.
• Utilize your workload planning tools to ensure your team completes all scheduled workload.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• Create daily plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions.
• Establish clear goals around quality, accuracy, and timeliness.
• Ensure supplies are ordered timely and stocked.
• Follow all safe and secure training and processes as a key carrier.
• Demonstrate inclusivity by valuing diverse voices and approaches.
• Lead and demonstrate a safety culture.
• Support merchandise protection strategies across the total store.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
• Model creating a welcoming experience by greeting guests.
• Engage with guests when assistance is needed.
• Thank guests and let them know we're happy they chose to shop at Target.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.