Fulfillment Operations Team Leader

Target•Pittsburgh, PA

1d•$22 - $37•Onsite

About The Position

ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT FULFILLMENT Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships , products safely, efficiently and effectively to deliver convenience and quality for our guests. At Target , we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of : G uest service fundamentals and experience building a guest first culture on your team R etail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies P lanning department(s) daily/weekly workload to support business priorities and deliver sales goals P rocess improvements and workload efficiency Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent. As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Requirements

High school diploma or equivalent
Must be at least 18 years of age or older
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Nice To Haves

Previous retail experience preferred, but not

Responsibilities

Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
Lead your team and d riv e fulfillment goals , understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader .
Utilize your workload planning tools to ensure your team complete s all scheduled workload and all orders are fulfilled to meet the delivery and service standards .
Review all fulfillment reporting to identify gaps and develop a pla n to resolve .
With direction from your leader , create daily plans for your team .
Be an expert of operations, accuracy, process and efficiency .
Enable efficient delivery to our guests by leading pickup and ship from store workload .
Evaluate and recommend candidates for open positions and develop a guest-centric team .
Support your leader in their onboarding.
With your leader e stablish clear goals around quality, accura cy, and timeliness and hold team members accountable to expectations .
Close any training gaps through coaching conversations.
Work a flexible work schedule that aligns to guest and business needs (this includes early morning, evening, weekends and holidays ) .
Ensure supplies are ordered timely and stocked . Partner with your leader for ordering .
If applicable, as a key c arrier, follow all safe and secure training and processes .
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Always demonstrate a culture of ethical conduct, safety and compliance ; l ead team to work in the same way and hold others accountable to this commitment .
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices .
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions .
Address all store emerg ency and compliance needs .
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws .
Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks .
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
Lead by thanking guests and let them know we’re happy they chose to shop at Target .
All other duties based on business needs

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits

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