Fulfillment Operations Team Leader

Target • Millville, NJ

415d • $48,880 - $83,096

About The Position

The Fulfillment Operations Team Leader at Target is responsible for leading a team that ensures efficient and effective fulfillment operations, delivering a consistent and high-quality experience for guests. This role involves managing daily workloads, coaching team members, and driving fulfillment goals to support sales growth and store profitability. The Team Leader will also focus on building a guest-first culture, ensuring safety and compliance, and fostering a diverse and inclusive work environment.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude.
• Effective communication skills.

Nice To Haves

• Previous experience in a leadership role within retail or fulfillment operations.

Responsibilities

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Demonstrate a service culture that prioritizes the guest service experience.
• Model, train and coach expectations to deliver the service standard.
• Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL.
• Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• With direction from your ETL, create intra-day workload optimization plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team.
• With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations.
• Support your ETL in leading team onboarding and learning.
• Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL.
• Close knowledge and skill gaps through training and experiences.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends).
• Ensure supplies are ordered timely and stocked.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
• Address store needs (emergency, regulatory visits, etc.).
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees