Fulfillment Operations Manager, 3rd Shift

Cart.com•Groveport, OH

1d•Onsite

About The Position

Cart.com is a rapidly growing commerce enablement company that provides digital and physical infrastructure to unify commerce operations for thousands of B2B and B2C companies. They aim to be the global backbone of commerce, empowering merchants to sell and fulfill anywhere their customers are. The company boasts over 6,000 customers, 1,600+ employees globally, and 14 warehouses nationwide, totaling over 8 million square feet. Their software manages $10+ trillion in product value, and their operations support $8+ billion in Gross Merchandise Value. The Operations Manager is a key leadership role within Cart.com's growing 3PL operation, which includes E-commerce and Wholesale customers. This position involves managing a multi-client operation, including Direct-to-Consumer (DTC), and overseeing supervisors within a 2.2 million sq ft facility located in Groveport, OH. The manager will be responsible for developing, supporting, and maintaining the resources and processes necessary to efficiently manage and improve Distribution Center (DC) operations, encompassing picking, packing, shipping, inbound receiving, and consolidation. The role requires a strong ability to motivate a performance-driven team and a commitment to customer service.

Requirements

A leader with the ability to influence
A high level communicator both orally and written
Able to multi-task and adapt to a changing environment
A Problem Solver
Team oriented with strong interpersonal skills
5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
Systems experience with WMS, OMS, Excel, and other Office applications.
High School diploma or GED.

Nice To Haves

You have successfully utilized data to support decisions and drive success in your responsible areas
Prior 3PL operations experience.
Prior B2B wholesale experience

Responsibilities

Maintain records on working hours and meet financial projections of team
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment.
Report all incidents and injuries.
Perform other duties as assigned.