Fulfillment Operations Coordinator

Vortex Companies • Martinsville, VA

123d

About The Position

The Fulfillment Operations Coordinator will be responsible for managing and optimizing the scheduling, inventory control, and order fulfillment processes to ensure a seamless customer experience. This role requires strong analytical skills, expertise in ERP systems (specifically NetSuite), and a deep understanding of supply chain operations. The ideal candidate will have a proactive, customer-focused mindset and excel in identifying and implementing process improvements to enhance operational efficiency.

Requirements

• Proven experience in logistics scheduling, inventory control, and order fulfillment.
• Proficiency in NetSuite ERP.
• Advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills with attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Customer-centric mindset with strong communication skills.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain Management, or related field.
• Experience in a manufacturing or distribution environment.
• Knowledge of supply chain best practices and lean principles.
• Demonstrated ability to implement process improvements.

Responsibilities

• Plan, schedule, and coordinate shipments to meet customer delivery requirements.
• Collaborate with carriers and internal teams to ensure on-time delivery.
• Monitor and maintain optimal inventory levels to support production and sales demands.
• Oversee the end-to-end order fulfillment process, from order entry to delivery.
• Troubleshoot and resolve any fulfillment issues to prevent customer impact.
• Utilize NetSuite ERP for order processing, inventory management, and reporting.
• Maintain accurate data records and generate analytical reports for decision-making.
• Identify bottlenecks and implement solutions to improve operational workflows.
• Collaborate cross-functionally to enhance supply chain efficiency.
• Serve as a key point of contact for customer inquiries related to logistics and orders.
• Ensure all customer interactions are handled with professionalism and urgency.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401K retirement plan
• Income protection insurance
• Off the job accident insurance
• PTO

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees