Fulfillment Department Supervisor

Lowe's • Jackson, TN

93d

About The Position

The position involves team leadership, operational excellence, and continuous improvement within the Front End & Fulfillment Department. The supervisor will assign team members to activities, ensuring adequate staff coverage to meet customer demands and redeploying when necessary. Daily engagement with the team is essential to understand challenges and provide timely feedback and performance coaching. The role also includes empowering team members to make decisions, recognizing accomplishments, and fostering an environment of growth and development. Operational responsibilities include monitoring performance metrics, addressing barriers to processes, and ensuring safety and security within the store. The supervisor will also oversee front end and fulfillment activities, ensuring excellent customer service and efficient operations.

Requirements

• Strong leadership and team management skills.
• Ability to provide performance feedback and coaching.
• Experience in operational excellence and efficiency.
• Knowledge of safety and security protocols.
• Excellent customer service skills.
• Ability to analyze operational activities and implement improvements.

Nice To Haves

• Experience in retail or customer service environments.
• Familiarity with inventory management and fulfillment processes.
• Previous experience in a supervisory or management role.

Responsibilities

• Assigns team members to activities, ensuring staff coverage meets customer demands.
• Participates in interviews and provides input into selection decisions for new associates.
• Connects with the team daily to understand challenges and elevates issues when necessary.
• Provides open and timely feedback and performance coaching to team members.
• Encourages team to share ideas and best practices for customer service.
• Empowers others to make decisions while providing guidance.
• Recognizes team accomplishments and effective behaviors.
• Fosters an environment of associate growth and development.
• Identifies associate relations concerns and takes appropriate action.
• Empowers and coaches team to follow proper processes and achieve operational efficiencies.
• Monitors and drives team to achieve key operational performance metrics.
• Identifies barriers to operational processes and implements solutions.
• Responds quickly to unexpected events by reprioritizing tasks.
• Monitors the use of store power equipment and ensures safety.
• Conducts daily safety reviews and maintains store cleanliness.
• Recommends operational strategies to reduce waste and product loss.
• Analyzes operational activities to reduce customer impact.
• Oversees front end and fulfillment activities, ensuring efficiency.
• Drives customer service by ensuring team greets customers and addresses concerns.
• Allocates appropriate headcount based on customer demand.
• Researches shortages or overages and handles register pulls.
• Monitors Customer Service desk activity and supports when needed.
• Validates readiness of delivery orders and monitors short picks.
• Cross-functionally trains in other areas of the store.
• Conducts walks of fulfillment area to monitor status.
• Pulls, prepares, inspects, stages, and loads merchandise for customers.
• Provides full leadership over the store as Manager-on-Duty.
• Observes customer/associate interaction and provides coaching.
• Ensures associates are prepared to deliver quality sales and service.
• Manages associate response to call buttons and validates store cleanliness.

Benefits

• Exceptional benefits and opportunities for skill development.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers