Fulfillment Coordinator

Surge Staffing•Macungie, PA

About The Position

The Fulfillment Coordinator (FC) assists the Operations Team in carrying out all duties related to Receiving, Putaway, Inventory Control, Replenishment, Picking, Packing, Auditing, Productivity Tracking, and Shipping.

Requirements

High School Diploma or GED required; equivalent experience considered.
Strong organizational skills with the ability to manage multiple priorities.
Ability to build and maintain effective working relationships.
Strong attention to detail and ability to follow processes and procedures.
Effective communication skills, both verbal and written.
Proficiency with computers and office software (e.g., Microsoft Word, Excel); ability to learn new systems.
Basic math skills including addition, subtraction, multiplication, and division.

Nice To Haves

Experience in a warehouse or similar environment preferred; background in inventory, wave planning, or customer service is a plus.

Responsibilities

Process customer orders (wave, print, and organize paperwork and labels).
Run stock reports to verify product availability.
Generate all necessary paperwork and information required for work orders, ensuring accuracy and noting any special requests.
Research aging orders and provide updates to the Operations Team.
Complete productivity tracking (where applicable).
Follow up with internal departments to ensure service standards are met.
Verify computer-generated invoices to ensure proper billing.
Maintain damage records and back-order logs.
Handle returned merchandise efficiently and ensure proper credit is issued.
Maintain organized records and files associated with orders.
Prepare reports related to customer service activities.
Maintain and update procedure documentation outlining processing requirements.
Answer phone calls and operate standard office equipment and computer systems.
Greet visitors and provide general administrative support.
Coordinate special or last-minute shipping requests.
Maintain inventory accuracy through audits and trend tracking.
Complete billing according to company processes.
Track and trace orders as needed.
Perform additional duties as assigned.