Fulfillment Coordinator-FULFILLC

Black Rock Coffee Bar•Scottsdale, AZ

1d•$19•Onsite

About The Position

The Fulfillment Coordinator supports warehouse operations by accurately processing, picking, packing, and shipping orders for stores and approved channels. This role is responsible for order accuracy, on-time fulfillment, inventory handling, and maintaining a safe, organized workspace. The Fulfillment Coordinator communicates clearly when issues arise, follows standard processes, and helps the team deliver a consistent, reliable experience to the field.

Requirements

Strong attention to detail with a focus on order accuracy and quality
Ability to prioritize tasks and meet daily ship deadlines with minimal supervision
Clear written and verbal communication skills with a service mindset
Ability to follow standardized processes and adjust quickly when priorities shift
Comfortable working on your feet for most of the shift in a warehouse setting
Basic comfort using computers and systems for order processing and shipping (training provided as applicable)
Valid driver’s license and acceptable driving record are required only if driving is an essential function of the role.

Nice To Haves

Experience in fulfillment, shipping, inventory, or warehouse operations preferred
Forklift experience preferred (certification required if operating a forklift)

Responsibilities

Pick, pack, and ship orders accurately and on time based on established standards and ship schedules.
Process orders in designated systems and ensure order details match the request (items, quantities, shipping method, delivery notes).
Generate shipping labels, prepare cartons, and stage outbound shipments correctly.
Verify product condition, correct labeling, and packing quality to prevent damage and returns.
Communicate order issues (i.e., shortages, substitutions, delays, etc.) to the appropriate department in a timely way.
Receive, stock, and rotate inventory using proper handling practices and storage locations.
Support cycle counts and inventory accuracy by following count procedures and reporting variances.
Maintain a clean, organized, and safe environment, including end-of-shift cleanup and proper disposal of waste.
Operate warehouse equipment as assigned and trained, which may include pallet jacks, hand trucks, and forklifts.
Follow safety policies, food safety handling expectations (as applicable), and facility procedures at all times.
Support internal deliveries as assigned, including safe operation of company vehicles if the role requires driving.
Crosstrain in related warehouse tasks to support coverage and business needs.
Participate in product quality processes as assigned (i.e., cupping support, quality checks, lot tracking).
Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.