About The Position

Drives the overall process of Service & Repair from receipt to completion (ship or scrap). Coordinating the workflow of service probes from receipt to completion using Oracle, eDHR, Excel, Smartsheet and multiple CRM systems.

Requirements

  • High school Diploma or local equivalent/GED
  • Minimum 1 year Manufacturing or clerical experience
  • Demonstrated ability to read, write and speak in local language (English)
  • Ability to communicate well and work with others
  • Ability to interface with global service regions in a professional business manner on the phone and through e-mail
  • Strong computer skills
  • We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

  • Update/maintain appropriate spreadsheets
  • Create and process service cases in Oracle
  • Create and process service cases in eDHR
  • Receive and process service cases in appropriate CRM
  • Create rough drafts of RMA and Repair reports
  • Cleaning and packaging of service probes
  • Data entry and other general clerical duties
  • Comply with EHS & Quality System regulations and policies
  • Perform other duties and/or special projects as assigned
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