Fulfillment Associate, SMA

Signet Jewelers

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! Team Members are responsible for processing merchandise through a variety of operational tasks that require strong product knowledge, independent decision-making, and the ability to quickly learn processes, tools, and equipment. This role is accountable for meeting productivity and quality standards within assigned departments and may support multiple areas based on business needs and product flow.

Requirements

strong product knowledge
independent decision-making
the ability to quickly learn processes, tools, and equipment

Responsibilities

Receive, sort, and process incoming merchandise from vendors and stores; prepare and ship packages to stores, vendors, customers, and business partners (domestic and international).
Manage carton control, product sorting, and distribution to appropriate inventory locations; consolidate and pack outbound shipments.
Support internal package pickup and delivery throughout the facility.
Process merchandise across operations, including purchase orders, invoices, worksheets, inventory management, and cycle counts.
Perform physical product movement within manufacturing, vault, and eCommerce areas.
Utilize systems and tools such as RF scanners, automated picking systems, and inventory management platforms for transfers, put-away, and order fulfillment.
Handle multiple tasks related to merchandise processing while meeting service level expectations.
Assist with customer-related inquiries, including incoming calls, warranty repair follow-ups, and coordination with Quality Control and Business Operations to expedite requests.
Meet individual productivity and performance standards; track and report daily results.
Ensure accuracy and quality in product handling, packaging, and inventory movement.
Verify SKUs, inspect merchandise, and ensure proper ticketing.
Maintain proficiency across various technology platforms, including shipping systems, inventory software, sorting systems, and RF equipment.
Ensure accuracy in all tasks and transactions performed.
Support semi-annual inventory processes, including reconciliation and accuracy checks.
Process new merchandise, including inspection, system entry, assignment, and secure storage placement.