Fulfillment Associate - Document Filings

Wolters Kluwer • Washington, DC

2d • Onsite

About The Position

Wolters Kluwer, CT Corporation, provides comprehensive legal entity management, registered agent services, and compliance solutions for over 300,000 businesses and law firms. We help manage businesses document authentication, legalization, and apostille services for international use, UCC filings, business licenses, annual reports, and service of process to ensure compliance across all jurisdictions. As a Fulfillment Associate, Document Filings, you will play a vital role in ensuring customer orders are accurately processed and on time. You'll contribute to streamlining order entry, administration, and workflow processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. In this role, you will report to the Manager, Fulfillment and work from our local office in Washington D.C.

Requirements

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Basic Inventory Management: Understanding of inventory checks and reporting.
• Documentation: Ability to maintain and organize operational documents.
• High School Diploma; Bachelor's degree or equivalent work experience preferred.
• 2+ years' experience in office and customer service
• Ability to work overtime as needed.

Responsibilities

• Accurately enter orders into the system.
• Perform order administration tasks.
• Coordinate with embassies and third-party vendors for order fulfillment.
• Communicate effectively with both external and internal stakeholders.
• Maintain operational documents and records.
• Complete orders in a timely manner.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED