Fuel Center/Dept Leader

Kroger•Lansing, MI

23d

About The Position

Manage all aspects of the Fuel Center which includes maximizing sales, enhancing margin, controlling expenses, compliance documentation, and reducing shrink within the section. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

6 months of related experience
Familiarity with industry/technical terms and processes
Exceptional customer service skills
Ability to work in a fast-paced environment
Basic math skills (i.e., counting, addition, and subtraction)
Strong attention to detail

Nice To Haves

Any leadership experience

Responsibilities

Deliver excellent customer service; respond to customer requests, comments, or complaints
Maintain compliance with all corporate and divisional merchandising, operational standards/requirements, including recovery, fixture usage/maintenance, signing, ticketing/tagging, and safety
Perform cashier functions; including opening/closing register, ringing sales, completing tender transactions, making money drops
Train new Fuel Center associates
Order merchandise and supplies for the department; control department inventory levels
Review daily sales and scan audits
Assist in the inventory process
Oversee fuel delivery and documentation of fuel inventory
Maintain compliance with the shrink control guidelines related to inventory, pricing, theft, merchandising and paperwork
Monitor customer service skills of kiosk clerks and provide guidance as needed
Verify kiosk sanitation standards are met
Verify safety standards are being met and that safety equipment is available and in working order
Clean up spills; complete fuel spill report
Perform fuel surveys daily
Maintain knowledge of emergency phone numbers and procedures
Verify store is following provided pricing strategy
Coach and develop associates on the performance of their duties; participate in performance reviews and provide feedback
Adhere to all local, state and federal laws, and company guidelines
Must be able to perform the essential job functions of this position with or without reasonable accommodation