Fuel Attendant/Customer Service Rep.

Hassan & Sons Inc•Roseburg, OR

About The Position

The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. This position ensures the safe and efficient operation of fuel dispensing, assists customers both inside and outside the store, and maintains a clean, safe, and welcoming environment. The role combines excellent customer service, fueling assistance, and adherence to company safety and operational standards.

Requirements

High school diploma or equivalent preferred
Previous experience in retail, fuel service, or customer service environment preferred
Basic understanding of fuel safety and compliance procedures preferred
Ability to complete propane training (as required by state/local regulation)
Strong customer service and communication skills
Safety-focused mindset with attention to detail
Ability to multitask and maintain organization in a fast-paced environment
Dependable, self-motivated, and able to follow direction
Basic computer and POS system proficiency
Ability to learn and apply fueling and safety procedures
Team-oriented attitude with flexibility for various duties

Responsibilities

Greet all customers promptly and professionally, providing a welcoming and positive experience (“Welcome to H&S” / “Welcome to Chevron”)
Deliver efficient, friendly, and accurate service at checkout and during fueling interactions Communicate promotions, loyalty programs, and product recommendations to customers
Provide assistance with fueling, propane dispensing, and other customer needs
Handle customer inquiries or concerns and escalate to management as needed
Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations
Verify proper fuel types and pump markings to ensure accuracy and prevent contamination
Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management
Follow all safety protocols, including emergency fuel shutoff procedures
Maintain required training and certifications related to fuel and propane handling
Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system
Perform cash counts, safe drops, and drawer balancing per company policy
Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases)
Ensure compliance with cash-handling and loss-prevention procedures
Keep both the interior and exterior areas of the station clean and well-maintained
Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner
Clean and restock self-serve beverage and food stations, ensuring freshness and quality
Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways
Report maintenance issues, pump malfunctions, or safety hazards immediately
Collaborate with team members to achieve store goals and maintain smooth operations
Assist with deliveries, stocking, and merchandise rotation
Support special projects or promotions as assigned by management
Follow all company policies, procedures, and operational standards