FT Technical Specialist - Microsoft Technology Support Technician
About The Position
Responsible for installation, support, maintenance and monitoring of all LCC owned Microsoft (MS) Windows technology including desktop computers, laptops, tablets, hardware, software, and other peripherals. Facilitate technology meetings with faculty and program areas campus-wide to determine the technology needs in MS Windows computer classrooms. Responsible for Windows image development and troubleshooting. Lead PT technicians (PS9974, PS9950) and student technicians (SSITCT2) Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. Final candidates will be subject to a criminal background check as part of the employment process.
Requirements
- Associate's Degree in a computer related discipline or an equivalent combination of experience and technical/computer education.
- Demonstrated experience in computer technical support with progressive increases in responsibilities.
- Demonstrated customer service experience.
Nice To Haves
- Three years' experience in computer technical support with progressive increases in responsibilities.
- Leadership experience.
- One year of customer service experience.
Responsibilities
- Responsible for installation, support, maintenance and monitoring of all LCC owned Microsoft (MS) Windows technology including desktop computers, laptops, tablets, hardware, software, and other peripherals.
- Facilitate technology meetings with faculty and program areas campus-wide to determine the technology needs in MS Windows computer classrooms.
- Responsible for Windows image development and troubleshooting.
- Lead PT technicians (PS9974, PS9950) and student technicians (SSITCT2)
Benefits
- To view the applicable labor contract, visit the Labor Relations web site.
- For information about the benefits offered, please visit the Benefits web site.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
