FT senior framer

Michaels Stores-posted 4 months ago
Tucson, AZ
5,001-10,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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As a team member at Michaels, you will build customer relationships while creating memorable framing solutions for their art. Your role will involve helping customers shop our store and find what they're looking for, all while providing a safe, clean, and clutter-free environment.

  • Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
  • Deliver sales and production results.
  • Act in lead capacity in the absence of the Framing Manager.
  • Be a resource to assist and train other Team Members.
  • Support and assist Framing Manager in driving KPI's achievement.
  • Complete framing orders with a high degree of quality and on time.
  • Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
  • Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
  • Provide a fast and friendly check out experience while adhering to cash handling standards.
  • Follow Standard Operating Procedures (SOPs) and Company programs.
  • Support shrink and safety programs.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
  • Acknowledge customers, help locate product and provide solutions.
  • Engage customers on benefits of Rewards and complete enrollments.
  • Educate customer on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes.
  • Other duties as assigned.
  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.
  • Retail experience.
  • Experience selling products and/or services to customers.
  • Health insurance (medical, dental, and vision).
  • Paid time off.
  • Tuition assistance.
  • Generous employee discounts.
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