FT Sales Supervisor

Rag & Bone•Camarillo, CA

About The Position

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed. Core Competencies Personal and Interpersonal Skills • Interpersonal Savvy • Compassion and Understanding Others • Customer Focus • Motivating Others • Ethics and Values • Integrity and Respect • Listening • Composure • Self-Awareness • Peer Relationships Energy and Drive • Drive for Results Strategic Skills • Decision Quality Operating Skills • Delegation • Time Management Managerial Skills • Relationship with Manager/Mento

Responsibilities

Build customer loyalty through in store experience
Demonstrate product knowledge and support senior management with delivery of this information to staff
Display best in class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Be the example for team by consistently achieving sales goals and the key performance metrics
Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Emulate the brand aesthetic and embody a strong sense of fashion
Provide assistance with floor sets, window changes and other merchandising tasks as necessary
Resolves customer service issues utilizing the best in class service philosophy
Consistently act within core value of rag & bone
Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
Identify opportunities to support the team in delivering a best in class customer experience
Ability to receive feedback from management and peers with respect and composure