FT Retail Framing Manager

About the position

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members.
• Support with Talent Development activities; participate in Performance Management activities of your team.
• Utilize the leadership competencies for continued self-development.
• Partner with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.
• Other duties as assigned.

Requirements

• Basic computer skills.

Nice-to-haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.