FT Retail Floor Supervisor, Sunbury, OH

Kontoor Brands, Inc.

75d • $15 - $18

About The Position

The Supervisor supports the store with the execution of the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. The Supervisor is a member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. They rely on instructions and pre-established guidelines from the Store Manager to perform the functions of their job. They support the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. They provide sales-related feedback and coaches to the daily performance of associates. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager. This position includes some opening and closing duties as determined by the needs of the business.

Requirements

• Minimum of two years of retail sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication and time-management skills.
• Proven ability to multi-task.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Results-oriented problem solver with an analytical mindset.
• Proficient computer skills preferred.
• Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Responsibilities

• Assists in maximizing store sales and achieving store sales goals.
• Monitors sales progress and results against key targets.
• Leads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associates.
• Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.
• Ensures excellence in customer service in the store by modeling brand-specific service standards.
• Monitors customer feedback and responds to and addresses all customer concerns quickly.
• Leads and inspires customer-centric culture by providing direct feedback and supervision of the associates in the in-store experience.
• Provides coaching to the store team in the core areas of customer engagement and sales results.
• Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
• Monitors that all company and store policies, process execution, and procedures are followed.
• Delegates tasks to associates as needed to maintain operational excellence.
• Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.
• Ensures visual merchandising standards for the store are maintained.
• Regularly communicates any associate concerns directly to the Store Manager.
• Models behavior that respects the background, experience, and unique differences of others.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices.
• Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
• Embeds company purpose, mission, and values into the team.
• Creates a highly engaged, performance-driven culture.

Benefits

• Compensation Range: $15.00-$18.00 / hour in all states except New York and Colorado, the compensation range is $17-$20/hour.
• 401(k) with company matching.
• Health insurance.
• Flexible spending account.
• Dental insurance.
• Vision insurance.
• Family planning.
• Mental health benefits.
• Employee assistance program.
• Life and AD&D insurance.
• Employee discounts.
• Flexible schedule.
• Paid time off.
• Parental leave.
• Retirement plan.
• Tuition reimbursement.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees