We are a hospitality and lifestyle company that inspires 'lasting togetherness' through our brands, companies, and products. We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We're better together. The resolutions agent will be responsible for the complete account management of consumer account loan portfolio 60 to 120+ day delinquencies. Experienced first party account manager needed for fast paced Timeshare Mortgage collections department. Responsibilities include customer service, collections, skip tracing and recovery. A resolutions agent's primary duty is communicating with customers, via phone, to resolve delinquent accounts and collect payments on debts. This requires patience and diligence as resolution agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt. Additionally, some customers can be hostile or rude.