FT PM Front Desk Agent

Hilton • Durango, CO

125d • $15 - $19

About The Position

A Front Desk Agent is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service. This is a PM shift and availability must include weekends and holidays. A clean driving record is required, due to the need of potentially driving our airport shuttle.

Requirements

• Availability for PM shifts including weekends and holidays.
• Clean driving record.

Responsibilities

• Assist Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Safely drive our airport shuttle as needed.
• Provide or obtain accurate information.

Benefits

• Vacation or Paid Time Off (PTO) benefit depending upon eligibility.
• Access to the Team Member and Family Travel Program with reduced hotel room rates.
• Discounts on products and services offered by Hilton Worldwide and its partners.
• Enrollment in Hilton Health & Welfare benefit plans after 90 days, including life insurance.
• Voluntary benefits including long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase.
• 401K Savings Plan for eligible team members.
• Employee Assistance and Educational Assistance Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation