FT Overnight Concierge | KODA Condominiums

Columbia Hospitality • Seattle, WA

397d • $52,000 - $56,160

About The Position

The Overnight Concierge at KODA Condominiums is responsible for providing exceptional customer service and ensuring the safety and security of the property during overnight hours. This role involves maintaining up-to-date information about local events, managing resident requests, and coordinating with various service providers to enhance the living experience for residents and guests.

Requirements

• Previous experience in customer service roles preferred.
• Prior experience in security roles preferred.
• The ability to read, write, and speak English fluently is required to read, analyze, and comprehend simple instructions, short correspondence, and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred.

Responsibilities

• Maintains up to date information of events, both current and future, occurring in the region.
• Establishes professional familiarity with the personal preferences, likes, and dislikes of residents and guests.
• Answers the telephone in a pleasant and professional manner within three rings.
• Coordinates requests, comments, and reservations through property intranet service.
• Communicates key updates and information to team members and management in a timely manner.
• Regularly walks the property to ensure building safety and security measures are followed at all times.
• Carefully documents the details of shift through logs and other reports for continuity.
• Maintains a close working relationship with local police and alarm monitoring services.
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas.
• Manages permissions to enter, contractor and vendor logistics, and resident visitors and guests through building intranet.
• Maintains a clean, neat, organized, and orderly office and desk at all times.
• Responds to all resident and guest requests in an expeditious, courteous, and professional manner.
• Responds to all emails within 24 hours.

Benefits

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K HSA/FSA Plans - with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program 'Columbia Cares'
• Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed