FT Membership Sales Associate

Jewish Community Center of Louisville•Louisville, KY

About The Position

Under the supervision of the Membership Director and Assistant Director, initiate new member recruitment and retention efforts, provide excellent customer care, and perform membership administrative tasks. Stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership. Communicate directly with members and prospective members by telephone, email, and mail across a broad range of topics. Actively recruit new members through tours, telephone, and outside sales Process new member applications and account adjustments accurately and efficiently. Run regular reporting on membership metrics. Support retention strategy by creating strong relationships with new and long-term members. Review and evaluate financial aid applications for need-based scholarships. Be the first point of contact for member concerns and feedback. Process point-of-sale transactions

Requirements

Must have excellent customer service skills
Be detail-oriented
Have exceptional organizational skills
Be proficient in Outlook, Microsoft Excel, and Microsoft Word
Strong communication skills (written, in person, and over the phone)
Works well with others (coworkers and members/guests)
Efficient, well-organized, and able to handle a variety of duties simultaneously
Professional appearance and conduct
Energetic, enthusiastic, and motivational
Strong work ethic
Sunday - Thursday

Nice To Haves

database experience
sales experience strongly preferred

Responsibilities

Initiate new member recruitment and retention efforts
Provide excellent customer care
Perform membership administrative tasks
Communicate directly with members and prospective members by telephone, email, and mail across a broad range of topics
Actively recruit new members through tours, telephone, and outside sales
Process new member applications and account adjustments accurately and efficiently
Run regular reporting on membership metrics
Support retention strategy by creating strong relationships with new and long-term members
Review and evaluate financial aid applications for need-based scholarships
Be the first point of contact for member concerns and feedback
Process point-of-sale transactions
Tours
Answering and returning phone calls and emails related to the Membership Department and the JCL at large
Data entry/changes associated with membership, demographic information, and billing information stored in the member database
Use the database to run multiple reports on different aspects of membership and billing
Member communiques, including (but not limited to) renewal letters, transaction lists, and financial statements
Events/Promotions/Health Fairs
Other tasks as assigned