FT Keyholder

Ana Luisa•Upper Eastside, NY

1d•$23 - $25•Onsite

About The Position

Ana Luisa is a Brooklyn-born jewelry brand built on one simple idea: beautiful, high-quality jewelry shouldn’t cost the planet. We design and craft timeless, everyday pieces that are fairly priced, ethically made, and designed to make you feel good — inside and out. As a Keyholder, you’ll play a vital role in creating a warm, service-led environment where every guest feels valued. You’ll help drive sales through genuine connection, product expertise, and leadership on the floor — supporting both customers and teammates. You’ll also help with store operations, including opening and closing duties, while bringing our sustainable jewelry story to life. If you’re passionate about people, style, and sustainability, we’d love to meet you. Location: Upper East Side

Requirements

High School Diploma or equivalent preferred
1+ year of retail leadership experience (jewelry experience a plus!)
Proven ability to drive sales and lead by example
Strong communication and problem-solving skills
Ability to work nights, weekends, and holidays
Open availability is a must

Nice To Haves

Familiarity with Shopify, Google Workspace, and inventory systems is a plus

Responsibilities

Lead & Inspire
Foster a welcoming, inclusive team culture built on collaboration and positivity
Support training, coaching, and daily motivation to help team members reach their potential
Lead by example on the sales floor, delivering exceptional customer service and setting performance standards
Communicate goals, KPIs, and brand updates clearly to the team
Driving Sales
Use deep product knowledge to guide customers to the perfect pieces for their style and story
Achieve and exceed sales and KPI goals through authentic, customer-first selling
Partner with store leadership to create strategies that boost performance and team engagement
Best in Class Customer Experience
Build lasting relationships with clients and grow repeat business
Support in-store events and community initiatives that enhance brand awareness
Utilize our Custom Jewelry and Permanent Jewelry services to create memorable, personalized moments for customers (training provided)
Collect customer feedback to continually elevate our in-store experience
Store Operations
Execute daily operational tasks, including opening/closing, transactions, returns, and inventory management
Maintain brand visual standards and ensure all displays are clean, organized, and on-brand
Participate in inventory counts, shipments, and stock replenishment
Adhere to compliance with all operational procedures and company policies