About the position
As a Full Time PM Host at George Restaurant, you are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. You will be the first point of contact for our esteemed guests, providing exceptional service and ensuring a warm and welcoming dining experience. If you have a passion for hospitality, excellent communication skills, and a keen eye for detail, we invite you to apply.
Responsibilities
- Greet guests with a warm and friendly demeanor, providing a positive first impression of the restaurant
- Manage the reservation system, taking guest bookings and accurately recording details
- Seat guests promptly and appropriately, considering special requests and preferences
- Communicate with guests regarding wait times, menu information, and restaurant promotions
- Maintain a clean and organized host/hostess station, ensuring menus and promotional materials are up to date
- Collaborate with the waitstaff and kitchen team to ensure smooth seating and efficient table turnover
- Monitor and manage the dining room flow, ensuring all guests receive attentive service
- Address guest inquiries, concerns, and complaints professionally and promptly, escalating issues when necessary
- Assist with coordinating private dining events and special occasions
- Adhere to all health and safety regulations and restaurant policies
- Maintain knowledge of all menu items, garnishes, contents and preparation methods
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
- Must hold valid authorization to work in the USA
- Food Handlers Card and MAST permit required
- Physical requirements include constant standing, walking, bending, and twisting. Must be able to lift at least 30 lbs.
Benefits
- $21.84/hour
- Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
- Parking/Commuting Discounts
- Paid meal breaks with complimentary meals served in our Staff Dining room
- Medical, Dental, and Vision insurance available to employees and their families. Free base insurance for employee only
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Fun, elegant atmosphere with amazing colleagues!
