FT Host/Hostess- Cleo South Beach

The Balfour Manor Limited • Miami, FL

314d

About The Position

The Host Person is responsible for meeting, greeting, and seating guests, in a friendly, courteous, and professional manner. The ideal candidate will be able to seat guests and manage the flow of reservations to maximize the guest experience. They will also be responsible for answering the phone and taking, tracking, and organizing reservations, to-go orders, and special requests.

Requirements

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Knowledge of Open Table preferred
• Must have an exceptional personality and hospitality driven attitude
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Must have excellent communication skills and be able to read, write, speak and understand English
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Nice To Haves

• Additional language ability preferred

Responsibilities

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say 'yes' and 'thank you' often!
• Greet all guests warmly
• Maintain a clean and organized reception area
• Approaches guest and collects information needed to assist with seat and bar arrangements
• Constantly provides guests with accurate information about the restaurant and property as well as entertainment offered in each
• Works with a sense of urgency to anticipate guest and team members needs when the opportunity arises
• Maintains knowledge of the restaurant floor plan and table numbers, seating the room evenly and consistently per management's instruction
• Communicates with management, and service staff immediately to rectify any and all guest needs and requests
• Ensure work area is in compliance with the Florida health codes at all times
• Any other reasonable duties as assigned by the supervisor or manager

Benefits

• Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety
• The restaurant will provide the required PPE
• Team members will be trained in the proper use and care of any assigned PPE

What This Job Offers

• Education Level: High school or GED