FT Guest Services Agent

Davidson Hospitality Group•Clearwater, FL

13h•Onsite

About The Position

Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals looking to embark on a rewarding career in hospitality. As part of the Wyndham Grand brand, known for its commitment to delivering exceptional guest experiences, employees at Wyndham Grand Clearwater Beach can expect to work in a fast-paced and dynamic environment with opportunities for growth and development. From guest services and food and beverage to housekeeping and event planning, there are diverse employment opportunities that cater to a wide range of skills and interests. With its prime location on one of the world's most famous beaches, Wyndham Grand Clearwater Beach offers a stunning work setting surrounded by breathtaking views of the Gulf of Mexico. Joining the team at Wyndham Grand Clearwater Beach means becoming part of a passionate and dedicated group of hospitality professionals who strive to create unforgettable memories for guests in a truly picturesque destination. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction