FT Front Desk Coordinator

Ivx Health • Santa Rosa, CA

107d • $27 - $29

About The Position

We're looking for a Front Desk Coordinator with more than just a friendly face — we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional. As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

Requirements

• 1-3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Responsibilities

• Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Benefits

• Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan - Secure your future with a competitive company match.
• Disability Coverage - Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support - Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance - Financial protection for you and your loved ones.
• Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being.
• Education Assistance - Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education - Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus - Earn rewards for helping us find top talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED