FT Front Desk/ Concierge - Afternoons - Luxury High-Rise (Dallas)

WRMC, Inc. • Dallas, TX

96d

About The Position

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. The role requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. The individual will welcome all residents, guests, and vendors professionally and warmly, control access to the building, and engage with all persons entering the building. Excellent interpersonal, communication, and organizational skills are essential for working independently without direct supervision. Responsibilities include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, and learning and using resident, guest, and vendor names consistently.

Requirements

• Experience working as Concierge/Front desk at Hotel/Residential settings.
• Strong customer service, communication, and interpersonal skills.
• Effective written and verbal communicator.
• Multiple language fluency is desirable.
• Able to operate a computer and be proficient in MS Office Programs (Office, Word, Excel) and e-mail.
• Able to operate standard office equipment, including fax machine, copier, telephone, etc.
• Able to be flexible and adapt to changing environments.
• Highly motivated and able to work independently.

Responsibilities

• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
• Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
• Seeks ways to improve existing services or add additional services by listening to resident comments and making recommendations to management.
• Assists residents in scheduling access for authorized vendors to provide services within units.
• Maintains resident and guest privacy, and the organization's reputation by keeping information confidential.
• Understands and reacts quickly and effectively to any emergency.
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests.
• Accurately maintains daily shift notes into Building Link system.
• Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents.
• Responds to resident concerns and complaints in a professional and caring manner.
• Manages resident relations to ensure a consistently high level of service.
• Performs other duties and responsibilities consistent with the position as assigned.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time