FT Education Management Trainee - Product & User Operations

Think Academy US • San Jose, CA

19d • $69,000 - $75,000 • Hybrid

About The Position

Think Academy U.S. Online is seeking a Full-Time Management Trainee for our User Operations Team. This role is designed for recent graduates and early-career professionals who are passionate about online math education and aspire to become future leaders in the industry. As a Management Trainee, you will rotate across our teaching, user operations, and business development departments , gaining comprehensive exposure to how a leading online education platform delivers high-quality instruction and drives business growth. This is a fast-track opportunity with the potential to be promoted into a management-level role within 2–3 years , based on performance. This role focuses on building a high-quality early childhood thinking and cognitive development program for families in the U.S. market. The goal is to turn the product strength into measurable enrollment growth and sustainable word-of-mouth expansion, helping establish our program as a trusted choice for families and a scalable growth engine for the business.

Requirements

• A genuine passion for education, especially for online learning, and a desire to create a positive impact for students and families
• Proactive, reliable, and eager to grow; able to take full ownership of new projects and adapt in a fast-paced, cross-functional environment; a strong communicator and collaborator who builds trust with teammates
• Open to cross-border collaboration and interested in future offshore or international management opportunities
• Working proficiency in both English and Mandarin is required

Nice To Haves

• Bachelor’s or Master’s degree in Mathematics or a STEM-related field is a strong plus

Responsibilities

• Design age-appropriate thinking guidance and learning activities for children ages 3–6 , translating developmental understanding into clear instructional approaches and interaction strategies that support foundational thinking skills
• Own the parent insight and decision-input loop by collecting, structuring, and prioritizing feedback from trial classes and parent touchpoints, clearly defining what should be changed, why it matters, and what success looks like
• Partner with curriculum and teaching teams to implement learning changes , translating validated insights into concrete updates in lesson structure, activity design, and classroom interaction, and evaluating their impact on children’s learning outcome
• Design and evolve high-quality parent community strategies and engagement activities , including communication frameworks, recurring interaction mechanisms, and value-driven community events, while aligning enrollment messaging and learning narratives to strengthen parent understanding, trust, and long-term word-of-mouth among U.S. families
• Support enrollment and conversion efforts by assisting with the execution of enrollment strategies, optimizing trial-to-enrollment touchpoints, and collaborating cross-functionally to improve parent decision clarity and conversion outcomes
• Deliver online math classes as part of your rotational training
• Gain insight into user needs and hands-on teaching experience to integrate into future products or business decisions

Benefits

• Extensive hands-on experience and the opportunity to own and lead impactful projects from an early stage
• Fast-track path to management-level roles within 2–3 years , supported by structured mentorship and direct coaching from experienced leaders
• 401k and Health, Vision, and Dental Insurance
• H1B Sponsorship available for eligible candidates
• As part of a global education company, you may have the chance to collaborate with international branches , engage with our headquarters , or explore cross-border career opportunities
• Relocation Allowance available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level