FT Assistant Manager Customer Service

Food Lion-posted about 1 year ago
Full-time • Entry Level
Newport News, VA
10,001+ employees
Food and Beverage Retailers
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The Front End Manager at Food Lion is responsible for overseeing all front-end operations, including the Service Center, Self-Checkout, and Food Lion To-Go services. This role focuses on achieving financial and sales goals while fostering strong relationships with associates and customers. The manager will ensure a positive shopping experience through effective leadership, training, and performance management of the front-end team.

  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
  • Hire, train, and develop associates to meet department needs.
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
  • Role model outstanding, friendly customer service and offer solutions that meet or exceed customers' expectations.
  • Control store expenses through proper ordering, care for supplies and equipment.
  • Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards to provide extraordinary customer service at all times.
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
  • Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate unanticipated out of stock conditions.
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
  • Ensure proper control of all store funds and company assets.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures.
  • Ensure compliance with local, state and federal regulations.
  • Adhere to all company guidelines, policies and standard practices.
  • Maintain security standards.
  • Successfully complete Computer Based Training (CBT) and Training guide.
  • Provide recognition of accomplishments and offer constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
  • A high school graduate or equivalent preferred.
  • Ability to lead and manage a team.
  • Strong understanding of store operations and merchandising techniques preferred.
  • Excellent interpersonal, organizational, communication and customer service skills.
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to use technical information to solve problems.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.
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