FSU Student Trust Employment - Technology Help Desk Technician - Fitchburg State University

Fitchburg State University • Fitchburg, MA

353d • $15

About The Position

The Technology Office is seeking a student for employment. This position is funded by the university. All undergraduate students looking for employment are welcome to make an application for this position. Please see below the specific duties and responsibilities for this role.

Requirements

• Professional appearance and good interpersonal skills.
• Excellent phone skills and a basic working knowledge of computers.
• Flexibility and a positive attitude are essential.
• Punctuality is required.
• Use of personal laptops, cell phones, and iPods with earbuds is not permitted during a shift.

Responsibilities

• Reports to the Technology Help Desk Supervisor.
• Help Desk Technicians respond to and provide technical phone support and onsite services for faculty and administrative staff on campus.
• Identifies problems, helps end users, updates systems, installs new software, troubleshoots systems, assists with inventorying IT assets, documents systems, and supports the IT department in multiple capacities.
• Provide exceptional customer service and be a strong communicator.
• Using KACE software, technicians track and record all issues initiated by them.
• Follow up with initial troubleshooting and escalation of issues to the appropriate next level of support.
• Technicians will be trained in troubleshooting and IT procedures and networking protocols to provide advanced support to end-users.
• May be asked to train new technicians in the operations of the Help Desk.

Benefits

• Flexible shift depending on class schedule.
• Hourly rate of $15.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: No Education Listed