Frozen Shift Supervisor - Sea Mart Quality Foods

Hames Corporation•Sitka, AK

1d•Onsite

About The Position

The Frozen Shift Supervisor position is very involved with frozen food operations and is responsible for assisting the Grocery Management with supervising departmental activities and functions for a 24-hour operation. In this position you would be involved with coaching and training clerks as needed, as well as performing all the required duties of the clerk position. This position is essential in ensuring that products are handled properly, rotated to ensure freshness, and that date controls are performed. Part of the daily duties is to help control costs by constantly monitoring the coordination of sales promotion activities by preparing or directing clerks preparing merchandise displays. You will assist in the preparation of the store for physical inventory counts, assist or oversee the unloading of trucks, and verify all deliveries against invoices, notes shortages, and overages and report them to the appropriate Department Manager and/or supplier. To be successful in this position you must be organized and focused as this role you will assist with ordering, vendor communications, compliance and sanitation, back room inventory, and controls, and management of workplace and department safety. If you're someone who thrives in a fast-paced environment, then we want to hear from you!

Requirements

Ability to interact with Customers in a friendly and helpful way.
Must have the people skills to assist customers and associates in a fast-paced environment.
Ability to solve practical problems and deal with a variety of concrete variables under stressful circumstances, dealing with customer complaints, and in circumstances where only limited standards or policies exist.
This position might require early morning, last night, and working holidays and weekends.
Ability to work all assigned work schedules and comply with all time and attendance policies.
This position requires an individual capable of sitting, standing for extensive period of time, walking, bending, climbing stairs, and carrying loads up to 50 pounds including the use of hands and fingers to feel, use cash registers, and other related machines.
Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers; Company handbooks, policies and procedures, and other written job-related documents including safety notices and other postings on company bulletin boards.
Successful performance requires specific vision abilities that include close vision and ability to adjust focus including having sufficient visual acuity to check and verify pricing, POS tags and UPC codes.
Must possess the math skills necessary to verify invoice charges, and or troubleshoot errors or discrepancies related to invoicing.
Ability to tolerate dust and cleaning agents during routine housekeeping duties.
Ability to work in varying temperatures, as needed.
Requires a minimum 1 year of supervisory experience grocery store setting.
Requires a minimum 3 years of experience in center store / dairy operations.
Posses the ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer.
Availability requirements include; but are not limited to; days, evenings, weekends, & holidays.

Nice To Haves

3-5 years grocery supervisory experience.
Associates or bachelor's degree in related field.
Successful participation in management training program; or equivalent combination of education and experience.
Comprehensive working knowledge of all aspects of store management and operations; and should have extensive experience in handling personnel relations.

Responsibilities

Assists with the supervision of the department, in the absence of the Grocery Manager and Assistant Grocery Manager by assigning job duties, adjusting schedules for breaks etc.
Prepares, packages, and rotates product according to departmental guidelines.
Receives, opens, and unpacks cartons and crates of merchandise, checking invoice against items received.
Examines products bought for resale or received for storage.
Cleans department area, including equipment, containers, storage areas, aisles, and display cases; keeping products and supplies well organized.
Promptly clears floor of all restocking equipment and debris.
Plan attractive displays.
Coordinate displays and specials with visual merchandiser.
Ensure that monthly displays are set-up accurately and in a timely manner.
Ensure displays and shelves are fully stocked, rotated, fronted, and faced.
Set stocking priorities for department staff.
Stock items as needed.
Sets and signs displays of merchandise to attract customers and promote sales.
Cross merchandise products with other departments in coordination with visual merchandisers and vendors.
Learn to maintain high profit margin in accordance with the approved pre-set budget, which entails, but is not limited to sales goals, cost of goods, expenses, price changes and waste management as set forth by the Grocery Manager.
Ensure proper shelf tags and sale signs are on shelves and displays.
Assure daily price changes are done accurately and are completed by assigned deadlines, always maintaining price integrity.
Operates price scale with knowledge of current prices.
Prices or changes price tags on merchandise referring to price list and in coordination with POS department.
Takes daily/weekly inventory or examines merchandise on a regular basis, to identify items needing to be reordered or replenished and communicates these concerns with Grocery Manager.
Assists the Grocery Manager in obtaining budget for labor, gross profit, and inventory control, as assigned.
Assists with regularly scheduled departmental inventories, as assigned.
Creates and maintains positive community relations with customers and vendors.
Developing, promoting, and maintaining positive communication channels with manufacturer's representatives, store and corporate personnel, where applicable.
Monitors market conditions, trends and competitors' activities and notify Grocery Manager of these activities.
Controls shrink.
Maintains and controls inventory levels in the backroom areas and on the sales floor per company directives.
Safeguards Company assets.
Appropriately resolves employee complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department.
Safely operates and handles all equipment and hazardous material.
Maintains and safeguards confidentiality concerning employees, store sales, and Company information.
Maintains accurate and complete records, consistent with the law and records retention policies.
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
Treats employees consistently, fairly and with courtesy, dignity, and respect.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports as assigned by the Grocery Manager and Assistant Grocery Manager.
Perform any other duty or task as may be assigned from time to time by the Grocery Manager or Store Management.