Frozen Clerk

Hy-Vee, Inc.•Ashwaubenon, WI

1d•Onsite

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service, rotating and replenishing merchandise, and ensuring cleanliness and safety within the department. This role involves checking temperatures of cases for correctness and consistency. The clerk is expected to work as part of a team to enhance customer satisfaction and maintain a pleasant work environment. Key duties include assisting customers with product location, handling heavy items, taking orders, maintaining neat merchandise displays, building end-cap displays, unloading trucks, checking in products, and organizing storage areas. Adherence to company policies, hygiene, and dress guidelines is also required.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
No education requirement.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Nice To Haves

Six months or less of similar or related work experience preferred.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for.
Assists customers by securing products that are out of reach.
Assists customers by loading or unloading heavy items.
Assists customers by making note of and passing along customer suggestions or requests.
Assists customers by performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
Builds end caps display and fills these areas through the week as necessary.
Unloads trucks, checks in product, puts product away, and may review invoices.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Assists with inventory.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.